WE HAVE PERMANENTLY CLOSED

Between March 31st and April 6th, we sent out three portal messages and a physical letter via USPS providing our patients 90 days notice of our closure.

Medical Records:

You will retain unchanged access to your records through the INTEGRIS & Me patient portal via IntegrisAndMe.com or the MyChart app. The portal has methods that allow you to share your full record with anyone you choose, including other providers. If you wish to receive a digital copy of your medical records you may fill out a Release of Information (ROI) form by clicking the button below.

Medical record notes:

1. You will only have the option to receive them digitally.

2. Neither our staff nor the INTEGRIS Health records department will be able to assist you with physical (printed) records requests. You must accept digital delivery. We gave you 90 days to request physical (printed) copies.

3. The INTEGRIS Health Records department will not provide you with VITALIS’s medical records in any way. VITALIS was independently owned and INTEGRIS has refused our request to provide this service to our patients after we close.

4. Digital delivery is accomplished through the patient portal (MyChart app on your smart phone or integrisandme.com). You will receive a link and a message with detailed instructions on how to download your records. We suggest you do this on a computer and not on a mobile device. It is a very simple process. We are not able to digitally deliver records to you in any other method.

Prescription refills: 

We are not able to assist you with this in any way. You must work with your primary care physician or establish care with another physician who will take over your medications.

Continuity of care: 

We recommend that you transition your care to your primary care provider. Should your primary care provider not agree to this, please, see the list of physicians that we recommend, linked below. Our four notification attempts in early April were to give you enough advance notice to transition your care to another healthcare provider prior to our closing.

Account balances:

If you have a balance that needs to be paid, you have two options to complete this task:

1. PREFERRED: You can login to the patient portal and go to the billing section of the menu (the three horizontal bars in the upper left of your screen). Scroll until you see a section for VITALIS Metabolic Health. This should contain your account number and current balance. You are able to make payments there.

2. If you have received a bill, you can scan the QR code in the upper left corner of the bill.

If you have a credit balance with us, over the next 90 days, we will do a final audit of every patient account and will issue refund checks. These checks will be mailed to the address we have on file.

It has been our great pleasure to care for your healthcare needs over the past 6.5 years. The entire VITALIS Metabolic Health team has valued our relationship with you and the loyalty and trust you have placed in us. If you have any questions, please, contact our office prior to the effective date above. We wish you nothing but the best for your future health!